Delivery & Returns

Delivery Information

Here at The Shisha Shop London we dispatch all orders within 24 hours of payment. Please see below our postage options for your country.

Standard Delivery - (Royal Mail Signed For 2nd Class) - FREE on orders over £20                                     Available for UK only. Please allow 2-3 working days for delivery. For orders below £20 there is a £1.97 delivery charge.

Express Delivery - (Royal Mail Signed For 1st Class) - £2.97                                                                     Available for UK only. Please allow 1-2 working days for delivery.

Next Day Delivery - (Royal Mail Special Delivery Guaranteed by 1pm) - £7.97                                         Available for UK only. Delivery guaranteed for next working day if the order is placed before 2pm. Items dispatched on a Friday are 90% likely to arrive on Saturday.

European Delivery - (Royal Mail International Tracked & Signed) - £9.97                                                 Available to all countries in the EU. Please allow 3-5 working days for delivery.

International Delivery - (Royal Mail International Tracked & Signed) - £11.97                                         Available to all other countries including USA, Canada & Australia. Please allow 5-7 working days for delivery.

Returns Information

If for any reason you are not entirely satisfied with your purchase or encounter a fault with your product, please follow one of the applicable policies below.

Unwanted Items - within 14 days                                                                                                                              You can return any unwanted items within 14 days of receiving it. All items must be unused and in original condition with all seals in place. Once the unwanted item is received back to us, please allow 72 hours to process the refund and inspect the returned item. A full refund will be issued including original postage cost. We are not responsible for the return postage cost. We advise a recorded delivery method to ensure safe arrival of your returned item. We can not take any responsibility for items not sent via recorded delivery.    

Faulty Items - within 28 days                                                                                                                                        If your item develops a fault, you have 28 days of receiving the item to inform us. We will do a like for like exchange once the fault of the item is diagnosed. We will cover all postage costs if a fault is found. If there is no fault found and the item is working, we will return the item back to you. Please allow 72 hours to diagnose the fault and process the exchange. We advise a recorded delivery method to ensure safe arrival of your returned item. We can not take any responsibility for items not sent via recorded delivery. Faults found after the 28 day period will be referred to manufactures warranty.